We flew from HCMC to HK and planned to check in and then have the whole day in and around the airport while we waited for our flight at 9pm. We arrive in HK about 10:30 so plenty of time to check in our bags. The check in counter seemed to be taking a long time sorting out our tickets and after about 10 mins advised us that we had canceled our flight. Errrm, no? Where is this coming from? Apparently we had not flown from HCMC to HK?? The confusion it seemed was that we had changed our flight from 3rd to 5th but the booking agent booked us on a Vietnam share of a Cathay Pacific flight but didn't cancel the Cathay part of the flight so they thought that we didn't show up. Still following?? The problem was that the flight we were supposed to be on was full and not only that but it was over booked by 14 people and the flights to Delhi were booked for the next month - ouch!! Long story short but they could only put us on stand by and we were to check the stand by counter and 8:40 to see if we could get on. What were we going to do if we couldn't I don't know. We had booked a domestic flight to Goa as well so if we missed this flight we would lose our money.
We went to the Cathay Pacific Service desk to see if they could help and we were there for about 2 hours but the answer was the same. We were on standby. What really upset me was that it wasn't our fault but it seemed that Cathay Pacific didn't care, and to be honest why should they, it wasn't their mistake it was the Quantas office in HCMC that didn't complete the transaction correctly. We were told by Cathay that they had space in Business class and if we wanted to spend HK$10000 on an upgrade that would be fine!!!! It was suggested that we could speak to the supervisor for and upgrade so off we trundled to ticketing. No luck there. We couldn't even get close to a supervisor for a start and the business upgrades if done were given to loyalty members only. We would have to wait. I had resigned myself to this and we got a coffee and sat on the internet. Thank goodness it was HK airport though, one of the best airports in the world. Although we were not able to get through to departures there was still loads for us to do.
Paul is a legend!!! While I was licking my wounds and surfing the net he went exploring and actually found and office directory in a dark corner of the airport. Miracles happen!! There was a Qantas office in the building next door and Paul went to explore. I don't know what he did but about 40 mins later he comes down with a piece of paper saying that we could check in!! No way!! We walked over to the check in and without giving our names or any details we were directed to a check in desk that already had our boarding cards printed and waiting for us - that was a bit weird.
I guess we have learned that to get anywhere you need to speak to the right people. There is no point is wasting energy on people that really cannot do anything about your situation.
Phew!!! India here we come......